1. Physical products
Physical products are returnable only if they arrive damaged or if the item delivered is different from what you ordered. Change-of-mind, size/fit, or general returns are not accepted. You must report the issue within 48 hours of delivery with photo evidence via Account → Orders → Report issue. Approved refunds are processed within 7-10 business days after the return reaches the seller.
2. Digital products & downloads
Digital products are non-refundable once the secure download link is accessed, unless the file is corrupted, mis-described, or fails to deliver.
3. Services & bookings
Cancellations made more than 24 hours before the scheduled slot are eligible for a full refund. Inside 24 hours, refunds are at the seller's discretion. No-shows are not refundable.
4. Courses & enrollments
Courses may be refunded within 7 days of purchase provided that less than 20% of lessons have been viewed. Once a certificate has been issued, the course is non-refundable.
5. Event tickets
Tickets are refundable up to 48 hours before the event. After check-in via QR code, tickets cannot be refunded.
6. Memberships & subscriptions
You may cancel a recurring membership at any time from your account. The current billing period remains active until its end date; no pro-rata refund is issued for partial periods unless required by law.
7. Franchise applications
Franchise application fees and brand-level payment transfers are non-refundable once the application has been marked under review by the brand owner.
8. How to request a refund
- Open the order from your Account → Orders page.
- Click "Request refund" and describe the reason.
- The seller has 5 business days to respond.
- If unresolved, escalate to info@panstudio.cloud for platform mediation.
9. Chargebacks
Please contact us before raising a chargeback with your bank. Unfounded chargebacks may result in suspension of buyer accounts.
10. Refund method and turnaround
Approved refunds are always returned to the original payment method used at checkout — we do not issue cash refunds. Once approved, refunds are initiated within 2 business days and typically reflect in your account within 7-10 business days, depending on your bank or card issuer. You will receive an email confirmation with the refund reference.
11. Contact for refunds
STAR INDIA INC. — info@panstudio.cloud · +91 80 4718 0000 (Mon – Sat, 10:00 – 19:00 IST). Unresolved complaints can be escalated to our grievance officer at grievance@panstudio.cloud.